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Frequently Asked Questions

Find answers to common questions about booking security guards, guard verification, pricing, and services.

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General & Booking Process

How do I book a security guard through your platform?

You can easily book a security guard by selecting your required service (Security Guard, Bouncer, PSO, etc.), choosing your location and date, and completing payment securely online. A trained professional will be matched and assigned to your booking instantly.

Can I book a guard for just a few hours?

Yes, we offer highly flexible booking options. You can hire guards on an hourly shift basis for temporary events, daily basis for short-term needs, or monthly contracts for continuous property safety.

How fast is a guard assigned after I complete booking?

For standard requests, guard profiles are assigned within 15–30 minutes. For urgent or emergency requests, our operational desk can dispatch verified guards to your site within 1 to 2 hours.

Can I cancel or reschedule my booking?

Yes. You can reschedule or cancel your booking through your account dashboard or by contacting customer support. Full refunds are provided for cancellations made within our standard policy timeframe.

Guard Verification & Qualifications

Are your security guards verified and trained?

Yes, absolutely. 100% of our security guards, bouncers, and safety officers undergo mandatory police background verification, Aadhaar KYC clearance, and rigorous physical and tactical training.

Can I view the guard's profile before deployment?

Yes. Once a guard is assigned to your booking, you can view their full profile including photo ID, experience, ratings, and contact details directly in your customer dashboard.

What happens if a guard is absent or I am not satisfied with their service?

Our operations team monitors guard attendance 24/7. In the rare event of guard absence or if you request a guard replacement, we dispatch a replacement guard immediately at no extra cost.

Pricing & Payment Methods

What payment methods do you accept?

We accept all major credit cards, debit cards, UPI (Google Pay, PhonePe, Paytm), and Net Banking. All transactions are processed through an encrypted, 100% secure payment gateway.

Are there any hidden charges or extra commissions?

No. We maintain total pricing transparency. The price shown on checkout includes all taxes, service fees, and guard costs with zero hidden charges.

Specialized Services & Corporate Contracts

Do you provide Armed Guards and Personal Security Officers (PSO)?

Yes. We deploy licensed armed guards for high-value asset safety and elite Personal Security Officers (PSO) for VIP escorting and high-profile individual protection.

Can I request a custom security package for corporate sites or large events?

Yes. We specialize in custom corporate contracts, industrial security, multi-guard venue deployments, and event security teams. You can contact our sales team anytime for custom quotes.

Still Have Questions?

Our dedicated customer support team is available 24/7 to assist you.