Privacy Policy
SM INDIA SOLUTIONS ("SMIS", "Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of users of our mobile applications, website and related digital services.
This Privacy Policy explains how we collect, use, store, process and protect information when you use the SM INDIA SOLUTIONS platform, including:
- Customer Mobile Application
- Guard / Service Provider Mobile Application
- Website
- Corporate Booking Platform
- Admin Platform
- Related online services
By registering, accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our platform, we may collect different categories of information.
1.1 Customer Information
When a customer registers or uses our services, we may collect:
- Full name
- Mobile number
- Email address
- Profile photograph
- Address
- Saved service locations
- Emergency contact information
- Login information
- Booking history
- Payment and transaction information
- Service requirements
- Ratings and reviews
- Customer communications
1.2 Security Professional Information
Security professionals registering on the platform may be required to provide information including:
- Full name
- Mobile number
- Email address
- Photograph
- Date of birth
- Address
- Work experience
- Skills
- Languages
- Service locations
- Availability
- Bank/payment information
- Government identification documents
- Address proof
- Police verification information, where applicable
- Training certificates
- Experience certificates
- Applicable licenses/certifications
Such information may be reviewed as part of the platform's guard verification process.
1.3 Corporate Customer Information
Corporate customers may provide:
- Company name
- Business details
- GST information
- Authorized person's details
- Contact information
- Company documents
- KYC documents
- Security requirements
- Locations
- Guard requirements
- Shift information
- Contract information
- Purchase orders/work orders
- Agreements and related documents
1.4 Booking Information
When you create or manage a security booking, we may collect:
- Booking ID
- Customer information
- Assigned guard
- Service type
- Booking duration
- Date and time
- Service location
- Special instructions
- Booking amount
- Payment status
- Booking status
- Cancellation information
- Complaint/dispute information
1.5 Location & GPS Information
Where required for service delivery, attendance or navigation, the application may use location-related information. This may include:
- Service location
- Guard location during an active assignment
- GPS-based attendance/check-in information
- GPS-based check-out information
- Navigation-related information
Location information may be used to support service delivery, attendance verification, operational safety and booking management.
1.6 Payment Information
The platform may support payment methods including UPI, Debit Cards, Credit Cards, Net Banking, Wallets. Payments may be processed through third-party payment gateway providers.
We may retain transaction-related information such as:
- Transaction ID
- Payment amount
- Payment status
- Refund status
- Invoice information
- Payment date and time
We do not intend to store complete card numbers or banking credentials on our own servers where payment processing is handled by authorized third-party payment providers.
2. How We Use Your Information
We may use collected information to:
- Create and manage user accounts.
- Verify customer and guard profiles.
- Process security service bookings.
- Match customers with available security professionals.
- Process payments and invoices.
- Manage attendance and duty hours.
- Communicate booking updates.
- Send service notifications.
- Handle complaints and disputes.
- Provide customer support.
- Improve our platform and services.
- Prevent fraud, misuse and unauthorized activity.
- Maintain operational and security records.
- Generate business and operational reports.
- Comply with applicable legal and regulatory requirements.
3. Guard Availability & Service Information
Security professionals may provide availability information, preferred working locations, preferred booking types and service-related information. This information may be used to identify suitable security professionals for customer requirements.
The proposed platform includes availability statuses such as Available, Unavailable, On Job and On Leave.
4. Ratings, Reviews & Feedback
Customers may be able to submit ratings, reviews and feedback regarding security services. Information may include feedback relating to:
- Professionalism
- Punctuality
- Behaviour
- Service quality
- Overall experience
Ratings and reviews may be associated with a guard profile or service record as permitted by the platform.
5. Communications & Notifications
We may communicate with users through:
- In-app notifications
- Push notifications
- SMS
- WhatsApp or other supported communication channels
Notifications may relate to registration, OTP, booking requests, booking confirmation, payment, guard approval, job assignments, service reminders, booking changes, promotional information, important account updates.
The proposed platform includes push, SMS, email and WhatsApp notifications.
6. Cookies & Website Technologies
Our website may use cookies and similar technologies to:
- Maintain website functionality
- Remember user preferences
- Improve website performance
- Understand website usage
- Improve user experience
- Support security and fraud prevention
Users may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality.
7. Information Sharing
We may share information when reasonably necessary with:
- Service Providers – Third-party providers supporting payment processing, SMS/OTP services, WhatsApp communication, email services, cloud hosting, maps/location services, verification services, technical infrastructure.
- Security Professionals – Certain customer information necessary to perform a confirmed service may be shared with the assigned security professional.
- Customers – Relevant professional information may be displayed to customers to help them select a security professional.
- Legal Authorities – Information may be disclosed where required by applicable law, regulation, court order or lawful government request.
8. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, unauthorized disclosure, loss, misuse, alteration, destruction.
Security measures may include appropriate access controls, authentication, encryption where applicable, secure infrastructure and administrative controls. However, no internet-based system can be guaranteed to be completely secure.
9. Data Retention
We may retain personal information for as long as reasonably necessary for:
- Providing our services
- Maintaining user accounts
- Processing transactions
- Maintaining booking records
- Handling disputes
- Meeting legal requirements
- Preventing fraud
- Maintaining business records
- Resolving claims
When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
10. Account Security
Users are responsible for maintaining the confidentiality of their account credentials and OTPs. You should:
- Keep your login information confidential.
- Never share OTPs with another person.
- Immediately notify us of unauthorized account activity.
- Log out from shared devices.
We will not be responsible for unauthorized access resulting from credentials or OTPs voluntarily disclosed by the user.
11. Children's Privacy
Our services are intended for users who are legally capable of entering into applicable agreements and using the services. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.
12. Third-Party Services
Our platform may integrate with third-party services, including payment gateways, maps, communication services, cloud infrastructure and verification services. Third-party providers may have their own privacy policies and terms.
We encourage users to review the privacy policies of relevant third-party services when using those services.
13. Corporate Data
Corporate users are responsible for ensuring that information and documents submitted through the platform are accurate and that they have appropriate authority to provide such information. Corporate users should avoid uploading information that is not necessary for the requested security service.
14. User Rights
Subject to applicable law, users may have rights relating to their personal information, including the ability to:
- Access certain personal information.
- Request correction of inaccurate information.
- Request deletion where legally permitted.
- Withdraw certain permissions or consent.
- Request information about how personal information is processed.
- Raise a privacy-related complaint.
Requests may be subject to verification and applicable legal requirements.
15. Location Permission
The mobile application may request permission to access location information where required for:
- Service location selection
- Navigation
- Guard deployment
- Attendance
- Check-in/check-out
- Service tracking
Users may manage location permissions through their device settings. Certain services may not function correctly if required permissions are disabled.
16. Marketing Communications
Where legally permitted, we may send information about new services, promotions, offers, platform updates, security service information. Users may opt out of promotional communications where applicable.
Transactional and security-related communications may still be sent when necessary to provide the requested service.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, business operations. The updated Privacy Policy will be published on the applicable website or application.
The "Last Updated" date at the beginning of this document will indicate when the policy was most recently revised.
18. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India. Any legal matters arising in connection with the platform shall be subject to the applicable jurisdiction specified by SM INDIA SOLUTIONS in its legal documentation.
19. Contact Us
If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.
SM INDIA SOLUTIONS
Website: www.smindiasolutions.com
Email: smindiasolutionsm01@gmail.com
Phone: 9461470865
Office Address:
138, First Floor, Sheopur Road,
Pratap Nagar, Gaushala, Sanganer,
Jaipur, Rajasthan – 302033, India
20. User Acknowledgement
By using the SM INDIA SOLUTIONS application, website or related services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described herein, subject to applicable law.
SM INDIA SOLUTIONS
OUR AIM IS YOUR SAFETY